synaptive blog

Streamchat for Facebook Messenger NEW features

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We just released our latest update to Streamchat for Facebook Messenger. New features include:

1. Template content

In addition to Text and Image content, you can now create Rich content that combines images, text and buttons:

Buttons come in three varieties:

  • Link – link to your website or another web page
  • Call – initiate a phone call to the number of your choosing
  • Handover – switch from chatbot automated responses to a human operator
  • Content – send the selected content when the user clicks

2. Hootsuite Inbox support

When a user indicates they want to chat with a human, you can still continue the conversation in Streamchat’s Hootsuite stream, but you can now also choose to have the conversation handed over to you in your Hootsuite inbox too!